FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Ekstreet.com FAQ page! Here, we have compiled answers to some of the most commonly asked questions to help you with your shopping experience.

1. How do I place an order?

  • Browse our website and select the items you wish to purchase.
  • Add the items to your cart.
  • Proceed to checkout and follow the prompts to complete your order.

2. What payment methods do you accept?

  • We accept various payment methods including credit/debit cards, net banking, UPI, and popular digital wallets.

3. How can I track my order?

  • Once your order is shipped, you will receive a shipment confirmation email with a tracking number.
  • You can track your order using the tracking number provided.

4. What is your return policy?

  • We offer a 7-day return policy for most items.
  • Items must be unused, in original packaging, and in the same condition received.
  • For detailed information, please visit our Return and Refund Policy.

5. How do I initiate a return?

  • Contact our customer support team at support@ekstreet.com with your order details and reason for the return.
  • Our team will provide you with a return authorization number (RAN) and return instructions.

6. How long does it take to process a refund?

  • Once we receive the returned item and it meets our return criteria, we will process your refund within 7 business days.
  • Refunds will be issued to the original method of payment.

7. What should I do if I receive a damaged or defective item?

  • Please contact us immediately at support@ekstreet.com with photos of the damage or defect.
  • We will arrange for a replacement or a full refund at no additional cost to you.

8. Do you offer international shipping?

  • Currently, we do not offer international shipping. We ship only within India.

9. Can I change or cancel my order?

  • If you need to change or cancel your order, please contact us as soon as possible at support@ekstreet.com.
  • We will do our best to accommodate your request if the order has not yet been processed.

10. How do I contact customer support?

  • You can reach our customer support team at support@ekstreet.com.
  • We are available Monday to Friday, 9:00 AM - 6:00 PM IST.

11. How can I stay updated on offers and promotions?

  • Follow us on social media and subscribe to our newsletter for the latest updates, offers, and promotions.

Still have questions? If you have any other questions or need further assistance, please contact us at support@ekstreet.com. We are here to help!